There is a lot of potential out there in using mobile marketing, but there is also a lot of risk. Just as you can easily pick up a large network of leads, you have to remember that you can quickly lose every one of them if you’re not considered trustworthy. Here are some tips to help you build up customer loyalty.
Always be good to your loyal customers. If a customer is purchasing from you on a regular basis, offer them different coupons and discounts. This will go a long way toward building a sense of loyalty. The customer will realize that there’s something in it for them if they keep shopping with you.
More than offering up a coupon or some type of discount code for a future purchase, you can always give something away for frequent purchases. For instance, if a customer purchases two items from you, you can throw in a third item for free. This item doesn’t have to be something of great value. Think about an eBook or free shipping or something in that area.
Always respect a customer’s privacy. When they opt into your mobile network, they’re giving you valuable information via their cellular phone numbers. This information could easily be used for nefarious purposes; and even spamming their phone’s inbox is going over the line. So you have to make sure that you’re always respecting privacy. Never leave unwanted messages and never give that personal information away to anyone.
You should always be willing to ask members within your mobile network for feedback on your business. You will find out exactly what you’re doing incorrectly by asking someone for their honest opinion. You might not like what you hear, but you need to hear it.
If you have a lead or customer out there with whom you’re communicating, you should let them know what your intentions are. You’re not trying to be their friend. You’re not talking for the sake of talking. You’re trying to sell a product and any lead needs to know this up front.
Certain things you do in marketing are going to have more success than other things you try, so you always need to monitor your progress. Unless you’re monitoring what you’re doing and how it’s going, you’re never going to know where to change or to adapt your strategy.
Unless you’re monitoring the market’s prices per your respective niche, you won’t know for sure just how to price your products. Using your best guess or offering what you think is a great deal is a surefire way to lose money. You need to offer prices within the competitive market range.
No matter if you’re dealing with a one-time customer, a repeat customer, or even a lead that doesn’t become a customer at all, it’s important that you’re always showing appreciation. Never neglect to speak kindly and always remember to say thank you.
The more you focus on your customers, the more loyalty you’re going to build. Use the tips provided above to help you become a more customer-friendly businessperson.